“How do you want your employees to engage with the day-to-day activities in Teams e.g. chats, meetings, conversations”
“Who is responsible form managing Teams as a service?”
“Who takes ownership of understanding new changes rolled-out by Microsoft and communicating them to end users?”
If governance is the rule book for Microsoft Teams, operations is the playbook. It is important to develop an appropriate operating model for your organisation that includes a set of “rules” or “guidelines” as to how Microsoft Teams should be best used. Like many other cloud-based software-as-a-service (SaaS) applications, Microsoft Teams will continuously update, and this will impact your user’s experience.
As part of this operating model, you should investigate and consider: